We designed and built our network to focus on uptime!

Our Network:

• Provides you with fast, reliable service for a 100% uptime outside of scheduled maintenance.  We use the network only for your hosting needs, never sharing it with telecom services or cable TV services that would negatively affect your service.
• The only bandwidth we use is high performance bandwidth, which usually isn’t the case with cheaper hosting providers.
• To provide multiple redundancies in the flow of information to and from our data centers, we partner with nine network providers.
• Every fiber carrier must enter our data centers at separate points. This is to protect you from complete service failures caused by an unlikely network cut.
• The network’s configuration, co-developed with Cisco, guards against any single points of failure at the shared network level. We even provide you with the option to extend it to your VLAN environment.
• Cisco and Arbor Networks continually work with us, creating ever-improving ways of monitoring and securing our network.

Infrastructure
Rackspace Guarantees: Critical infrastructure systems, including power and HVAC, will be available 100% of the time in a given month, excluding scheduled maintenance.

Hardware
Rackspace Guarantees: Functioning of all hardware components and replacement of any failed component at no cost to the customer.